At RAYII, we are committed to delivering high-quality products and ensuring customer satisfaction. However, we understand that there may be instances where a return is necessary. Please carefully review our refund and returns policy to ensure a smooth process.

1. Eligibility for Returns

  • Due to hygiene reasons, only unopened and unused products are eligible for return.
  • Returns must be initiated within 14 days from the delivery date.
  • Products that do not meet these criteria will not be accepted for return or refund.

2. Conditions for Returns

  • Returned items must be in their original packaging, with no signs of tampering or damage.
  • Customers must provide proof of purchase, such as a receipt or order confirmation.
  • Products damaged due to improper handling or storage by the customer are not eligible for return.
  • Items purchased during special promotions or at discounted prices are non-returnable.

3. How to Initiate a Return

  • Customers are required to contact us at refund@rayii.com before sending any products back. This allows us to provide the necessary return instructions and authorization.
  • Any returns sent without prior authorization may not be accepted or processed.
  • Return shipping costs are the responsibility of the customer, and we recommend using a tracked shipping method to ensure safe delivery.

4. Refund Process

  • Once the returned product has been received and inspected, refunds will be issued to the original payment method.
  • Please note that original shipping costs are non-refundable.
  • If the return is not approved due to failure to meet the outlined conditions, the item will not be refunded, and the customer will be responsible for return shipping.

5. Processing Timeline

  • The refund process may take 1-2 months from the time we receive the returned product. This timeline is subject to order volumes and the number of refund requests being processed at that time.
  • Customers will be notified via email once their return is received and processed.

6. Contact Information

For any questions or concerns about returns, refunds, or other inquiries, please visit the Contact Us section on our website for detailed contact information. Alternatively, you can reach out to us directly at refund@rayii.com.

We appreciate your understanding and cooperation in adhering to our policy. Thank you for choosing RAYII!