At RAYII, your privacy is our priority. We are committed to handling your personal data responsibly, transparently, and securely. This policy outlines how we collect, use, store, and protect your information to ensure your trust and confidence when engaging with our brand.

1. Data We Collect

We collect personal data to provide you with an exceptional experience and to fulfill your orders efficiently. The types of data we collect include:

  • Personal Information: Your name, address, and email, which are essential for processing orders and communication.
  • Payment Information: Details required for processing your transactions securely.
  • Technical Information: Your IP address and data collected automatically, such as cookies, to enhance website functionality and ensure a seamless browsing experience.
    These automated data collections help us understand customer preferences, improve our services, and optimize website performance.

2. Purpose of Data Collection

We use the data we collect solely for the following purposes:

  • Order Fulfillment: To process and deliver your orders promptly and accurately.
  • Personalization: To tailor our products, services, and recommendations to your needs.
  • Marketing: To share exclusive offers, updates, and promotions tailored to your preferences.

We ensure that your data is used strictly for these defined purposes and not for any unauthorized activities.

3. Data Sharing

To maintain operational efficiency and ensure a high standard of service, we may share your data with trusted third parties, including:

  • Google and Meta: For analytics, advertising, and marketing to better understand customer needs and enhance our outreach.
  • Payment Partners: To process transactions securely and ensure accurate billing.

All data shared is handled securely and only with partners who meet strict data protection standards.

4. Data Security

We implement advanced security measures to protect your personal data, including:

  • HTTPS Encryption: For secure browsing on our website.
  • Encrypted Payment Processing: To safeguard financial transactions.
  • Regular audits and monitoring to prevent unauthorized access, data breaches, or misuse.

Your privacy is central to our values, and we continuously enhance our systems to meet the highest standards of security.

5. Your Rights

At RAYII, we empower you with control over your data. You have the following rights:

  • Unsubscribe: Opt-out of our newsletters or marketing communications at any time by following the unsubscribe link in our emails.
  • Data Deletion: Request the deletion of your personal data by contacting us via email or filling out a form available on our website.
  • Data Access: Access and review the information we hold about you upon request.

We are committed to responding to your requests promptly and respecting your preferences.

6. Cookies

Cookies are an essential part of how we improve your experience. We use cookies to:

  • Track website performance and usage for analytics.
  • Enhance advertising efforts to ensure relevant and personalized offers.
  • Simplify navigation and improve functionality, such as saving preferences.

By using our website, you consent to the use of cookies. You may modify your cookie preferences in your browser settings.

7. Data Retention

We retain personal data for approximately 30 days, after which all information is securely deleted unless required by legal obligations. This retention period ensures we can address any issues or inquiries related to recent transactions or activities.

8. International Data Transfers

As a U.S.-based company collaborating with premium suppliers in Europe, certain data may be transferred internationally to facilitate order fulfillment and business operations. We adhere to strict data protection measures to ensure that all transferred data is handled securely and in compliance with applicable laws.

9. Contact Information

If you have any questions, concerns, or requests regarding your personal data, please reach out to us. You can find all relevant contact details in the Contact Us section of our website or email us directly at info@rayii.com.

10. Policy Updates

Our Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. In the event of significant changes, we will notify you via email, ensuring you remain informed.

At RAYII, we are dedicated to building a relationship of trust and transparency with our customers. Your data is handled responsibly, and your privacy is always respected. Thank you for choosing RAYII!